Traveling to Russia?
Let us tell you what Russian Visa photo requires
Also, check our photo guide for uploading photos
Photo Size must be
- 35 x 45 mm
Size of the Face must be
- Maximum 36 mm
- Minimum 32 mm
It should show your
You should take off your glasses!
Don't smile with your mouth open!
Hair covering eyes, eyebrows, nose, mouth or all of them combined? Then tie your hair!
Body is not facing the camera. So twist your body to face the camera directly.
Your angle is not letting the camera capture your neck. Show your neck!
Outdoor photography is fine but hair all of the place is not good!
Your hair color is lost! It should still be original color. GO under a shade when it's sunny outside.
We can't distinguish what is your hair and what is your background
It's important to take a close up whole upperbody shot. If you took a photo from far away, it will give us a low resolution photo.
Blemish on Your Face?
We can do a minor correction
Because it will last for 10 years if not removed
You may not know all the requirements. So we will inspect your photo for you!
(If rejected, 100% refund)
You are scared to try out Tomamor? We guarantee 100% acceptance. If you have a problem with your photo, tell us. We will give you a 100% refund. Or let us do it until we make it right.
How long does the delivery take for photos?
How long does the delivery take for travel accessories?
Due to the high demand, the packages will arrive in 2-3 weeks but depending on the stock, it may be delayed upto 1 month.
When can I pick up the photos?
You will get an email from us saying that it is ready to be picked up!
How do I know where I am picking up my photos?
You can write an address of the store in the shipping address. If it's set to your default address, we will find the right store and let you know when photo order is sent to the store. But you cannot change the store once the store starts processing.
What am I writing down for the shipping address if I am picking it up?
You can write an address of the store in the shipping address field when ordering. We will find the right store and let you know when it is ready to be picked up.
What's the warranty like for photos?
I just changed my mind. Can I get a refund for photos?
Unfortunately, no. It is a personalized service we provide, not just the photo.
Can I get a refund for travel accessories?
What are my payment options?
Refund is approved. But the money is still not in my account. What happened?
It takes little bit of processing time. Please check your account for 2 more weeks and let us know
How do I take a photo for passport and visa photo?
I am not sure if my picture will be okay for you to process?
If you are not sure then, please check our instruction page. Or you can submit multiple photos. (all different styles) So when you take your photos, try to take multiple photos with slightly different settings. You can submit upto 3 photos, we will pick the best one. If it's still not good then we will email you. You can send us new photos again.