2. FAQ

FAQS

Delivery

How long does the delivery take for photos?

You will be able to pick up your passport/visa photos next day at CVS, Walgreens, Walmart, Target. If you decides to SHIP your photos then it will take about 2-4 business days with FIRST CLASS Mail with USPS.

How long does the delivery take for travel accessories?

Due to the high demand, the packages will arrive in 2-3 weeks but depending on the stock, it may be delayed upto 1 month.

When can I pick up the photos?

You will get an email from us saying that it is ready to be picked up!

How do I know where I am picking up my photos?

You can write an address of the store or address that is the closest to the one that you can go to. We will find the right store and let you know. But you cannot change the store once the store starts processing.

What am I writing down for the shipping address if I am picking it up?

You can write an address of the store or address that is the closest to the one that you can go to. We will find the right store and let you know when it is ready to be picked up.

Warranty

What's the warranty like for photos?

We will make sure that your photo from Tomamor is accepted. In case it is not, let us know, we will do it for you until it is accepted for no extra fee.

I just changed my mind. Can I get a refund for photos?

Unfortunately, no. It is a personalized service we provide, not just the photo.

Can I get a refund for travel accessories?

If the product you received is defective, yes! Please email us with the description along with a photo. We will give a refund. In case you want to receive a refund for a change of mind, you can do it also. Return shipping is not covered by us and there is a restocking fee.

Payment

What are my payment options?

We accept PayPal, Amazon Pay, Visa, MasterCard, Discover, and American Express.

Refund is approved. But the money is still not in my account. What happened?

It takes little bit of processing time. Please check your account for 2 more weeks and let us know

Photos Requirement

How do I take a photo for passport and visa photo?

Please go check our instruction page. It is not that hard to be honest. Take it inside during the day so that the lighting isn't too strong but isn't too dark either. And face the camera and directly look at the it. Make sure to take off your glasses and hair doesn't cover eye, nose, lips, and eyebrows. Also for some countries, your ears have to show. So for people with long hair should put your hair behind your ears. And now take picture of the entire upperbody.

I am not sure if my picture will be okay for you to process?

If you are not sure then, please check our instruction page. Or you can submit multiple photos. (all different styles) So when you take your photos, try to take multiple photos with slightly different settings. You can submit upto 3 photos, we will pick the best one. If it's still not good then we will email you. You can send us new photos again.