How long does the delivery take for photos?
How long does the delivery take for travel accessories?
Due to the high demand, the packages will arrive in 2-3 weeks but depending on the stock, it may be delayed upto 1 month.
When can I pick up the photos?
You will get an email from us saying that it is ready to be picked up!
How do I know where I am picking up my photos?
You can write an address of the store in the shipping address. If it's set to your default address, we will find the right store and let you know when photo order is sent to the store. But you cannot change the store once the store starts processing.
What am I writing down for the shipping address if I am picking it up?
You can write an address of the store in the shipping address field when ordering. We will find the right store and let you know when it is ready to be picked up.
What's the warranty like for photos?
I just changed my mind. Can I get a refund for photos?
Unfortunately, no. It is a personalized service we provide, not just the photo.
Can I get a refund for travel accessories?
What are my payment options?
Refund is approved. But the money is still not in my account. What happened?
It takes little bit of processing time. Please check your account for 2 more weeks and let us know
How do I take a photo for passport and visa photo?
I am not sure if my picture will be okay for you to process?
If you are not sure then, please check our instruction page. Or you can submit multiple photos. (all different styles) So when you take your photos, try to take multiple photos with slightly different settings. You can submit upto 3 photos, we will pick the best one. If it's still not good then we will email you. You can send us new photos again.